Return Policy
Our Return Policy
Returns accepted within 7 days. Items must be in original condition with tags attached. Please contact us to initiate a return.
Return Conditions
- • Items must be unworn and in original condition
- • Original tags must be attached
- • Items must be returned within 7 days
- • Original packaging preferred
Non-Returnable Items
- • Underwear and intimate apparel
- • Custom or personalized items
- • Sale items (final sale)
- • Items damaged by customer
How to Return
- 1. Contact us at support@ohenca.com to initiate a return
- 2. Package your items securely with your name
- 3. Ship to the address we provide
- 4. Items must be returned within 7 days of return being requested
Refund Information
- • Refunds will be issued to the original payment method
- • Shipping costs are non-refundable
- • Customer is responsible for return shipping costs
- • Processing time: 5-7 business days after we receive your return
Need help with a return?
Our customer service team is here to assist you!
Email: support@ohenca.com
Phone: +233 24 287 1143
Address: Kumasi, Ghana